Help Center
Popular Topics
- How do I update my EIN/Resellers certificate?
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To update your EIN/Resellers click on the account icon in the top right-hand corner and click Account Maintenance.
From the Account Maintenance...
Read more... - Understanding Your Dashboard
- We’ve released new updates to easily navigate the status of your purchases in your dashboard. To access your dashboard, click on the top right profile...
Read more... - Am I able to reserve an item?
- Still undecided? Stock items are reserved in your cart for 2 hours! Once you place a Stock item in your cart the item(s) are immediately reserved. Ite...
Read more... - How to source on LePrix?
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There are two ways to source on the LePrix platform, Auctions and Stock which we will break down below.
Auctions: Supplier auctions are limited timed...
Read more... - How to Apply for a wholesale account on LePrix
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To apply for a wholesale account with LePrix, please follow the steps below:
Apply Here
Fill out all required fields, including:
First and last name...
Read more... - Benefits of Sourcing Through LePrix
- At LePrix, we recognize that every business is unique, with its own specific sourcing requirements. Whether you prefer to navigate the platform indepe...
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Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we will get back to you as soon as we can.
- What is LePrix Wholesale?
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LePrix Wholesale stands as the premier wholesale platform tailored for retailers seeking to source pre-owned, authenticated luxury goods at scale fro...
Read more... - What forms of payment are accepted?
- We offer four payment options. ACH, which allows you to make a wire transfer fee-free*. We also accept major credit cards (Visa, Mastercard, American...
Read more... - What is the LePrix Exchange Program?
- Through our Exchange Program, items may be submitted in exchange for LePrix Wholesale Credit up to 60 days from the date of delivery as determined by...
Read more... - How to Purchase Stock Items on LePrix
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Discover the excitement of Wholesale Stock, an ever-changing collection of pre-owned luxury items updated weekly at exclusive “buy now” prices. This...
Read more... - When do I pay for my items?
- Invoices are sent once your item(s) have been confirmed. In the case that a payment is not remitted within 8 days of invoicing, LePrix Wholesale reser...
Read more... - How Can I Buy Items Quickly From LePrix?
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Items currently available in the United States are conveniently marked with a blue “Ships Fast” label displayed under the item title on the Shop Stoc...
Read more... - How do I buy from the LePrix Wholesale Auctions?
- Enjoy our Auction tutorial below! For more information on bidding, maximum bids, and more please contact your account manager or customer service for...
Read more... - When can I bid in the LePrix Wholesale Auctions?
- We’re proud to partner with a couple of amazing auction houses that run their auctions on different schedules. Our auctions are open daily with about...
Read more... - What is a Maximum Bid?
- The maximum bid is your best and final offer price. This is the maximum amount you are willing to pay for an item. If you are based in the U.S., your...
Read more... - How Do Live Sales Work?
- Video Tutorial
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What is a Live Sale? A live sale/show is a real time stream where LePrix’s community is able to purchase luxury merchandise at whole...
Read more... - How to buy and pay for live show items
- LePrix live shows offer an exciting and interactive way to source inventory, making the process both fun and engaging. These events bring the thrill o...
Read more... - Why did my order get cancelled?
- An order may be canceled for various reasons, many of which are beyond our control and occur to ensure the integrity of your purchase. In some cases,...
Read more... - Can I cancel my order?
- We understand that circumstances can change, and we truly appreciate your business. However, once an order is placed, it cannot be canceled. This poli...
Read more... - How long does it take to receive my items from LePrix?
- LePrix Supplier Network
Once your order is confirmed, our dedicated team works diligently to ensure that every step of the process meets our high sta...
Read more... - Payment and Shipment Timeframes
- Once your item(s) are confirmed, LePrix Wholesale will issue an invoice detailing the total amount due. Payment is required upon receipt of the invoic...
Read more... - What are your shipping fees?
- LePrix is happy to offer free shipping to all US customers whether you purchase from Stock, Auction or Live Shows. LePrix also covers all customs and...
Read more... - Why do I have to enter my credit card information?
- To ensure uninterrupted service and timely payments, we require a credit card on file. If an invoice remains unpaid within ten (10) days, we will make...
Read more... - What is financing through Balance?
- LePrix has partnered with Balance to offer term financing for our B2B customers.
Read more... - What Forms of Payment Are Accepted at LePrix?
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We provide four convenient payment options for our customers:
ACH (Automated Clearing House): This option allows you to make wire transfers without a...
Read more... - Where to find your wishlist items on LePix
- Each listing on the LePrix platform has a heart icon, commonly referred to as a Wishlist and using this tool can make sourcing on the platform easy.
F...
Read more... - What is LePrix's Authenticity Policy?
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LePrix Wholesale maintains a rigorous zero-tolerance policy for counterfeit items, ensuring that every pre-owned product you purchase is authentic an...
Read more... - Understanding Pre-Owned Condition Gradings
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Condition gradings for pre-owned luxury goods are pretty universal but due to the different global suppliers we work with around the globe, our ratin...
Read more... - Where is my authenticity certificate?
- All items shipped from LePrix will have tags attached to each item ordered. The first tag that will be attached to all items will be an Asset ID tag t...
Read more... - What is LePrix's Return Policy?
- How does LePrix’s Return Policy work?
Our Return Policy is designed to give you confidence in sourcing pre-owned luxury wholesale online and ensure t...
Read more... - How do I become a LePrix supplier?
- Whether you are a supplier of pre-owned, authenticated luxury items or your business is trying to move inventory, we welcome you to contact us to star...
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