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Why can't I apply my credit at check out?
Credits are not applied during the checkout process; instead, they are manually applied at the time of invoicing. Once your order is reviewed and processed, any eligible credits on your account will be deducted from the total amount due. This ensures accuracy and allows the team to verify that the credit meets the necessary criteria for application. If you have a credit you’d like to use, there’s no need to take action during checkout, it will automatically be factored in when your final invoice is generated.